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How can I contact ClickThatClicks?

You can email us at admin@clickthatclicks.com — we’re happy to assist you with any questions regarding your orders, products, or support needs!

Do you ship worldwide?

Yes!
Through our trusted supplier partners, we help facilitate deliveries to most countries around the world.

Where do you ship from?

Products are shipped directly from our network of verified global suppliers.
Shipping origin depends on the supplier’s location and the nature of the product.

Can I change or cancel my order?

We aim to process your purchasing requests quickly with our supplier partners.
If you need to make changes or cancel an order, please contact us within 12 hours of placing your order.
After this window, fulfillment may have already started, but we will assist you as much as possible.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express) and PayPal payments securely through our platform.

When will my order be processed?

We work closely with our suppliers to process your order efficiently.
Processing usually takes 2–4 business days after your payment is confirmed.
Orders are shipped Monday through Friday (excluding public holidays).

How long will it take to receive my order?

Delivery timelines depend on the supplier’s location and shipping method.
Typically, orders arrive within 2–4 weeks.
We will provide tracking details once your order is shipped.

What if I don’t receive my order?

If your order is not delivered within 21 days after shipment, please contact us.
We will initiate a full refund or facilitate a replacement on your behalf.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in AED.
You may be responsible for any applicable duties, taxes, and customs charges upon receipt of your order.
These fees are set by your local authorities and are outside of our control.
Please contact your local customs office for further information.

How do I return an item?

Please email us at admin@clickthatclicks.com.
We will help you initiate a return request with the supplier according to their policies.

What if the item(s) I received are defective, incorrect, or damaged?

If you receive incorrect, missing, or defective products, please contact us immediately.
Include your order number, clear photographs, and a description of the issue.
We will liaise with the supplier on your behalf to resolve the matter quickly.

When will I receive my refund?

Refunds are typically processed within 7–10 business days after your return is approved or cancellation is confirmed.
Refunds will be credited to your original payment method.
Processing times may vary depending on your bank or payment provider.